Shipping Policy
Order Processing
- Orders are processed and shipped within 24-48 hours after payment confirmation.
- Shipping is available exclusively within the United States.
Shipping Methods
- The best shipping method is chosen based on the merchandise purchased.
- Orders are typically shipped via UPS or USPS, with delivery expected within 1-7 business days.
Shipping Updates
- Once your order has shipped, you’ll receive email updates with tracking information.
- For specific delivery inquiries, please contact us at sales@newleafdesigns.com.
Delivery Delays
- Estimated shipping dates may change due to factors beyond our control, including carrier delays, supply chain issues, and weather conditions.
Return Policy
Return Window
- We accept returns within 30 days of purchase.
Condition of Returns
- Items must be returned in their original condition, including packaging and tags.
Return Process
- Contact us at sales@newleafdesigns.com to initiate a return.
- Follow the provided instructions to ship the item back to us.
- Please note that custom orders, gift cards, and final sale items are non-returnable.
Refunds
- Refunds are issued to the original payment method or as store credit, depending on your preference.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is damaged or defective.
Non-Returnable Items
- Custom orders and sale items cannot be returned.
Damaged or Defective Items
- Report any damaged or defective items within 7 days of receipt for a replacement or refund.
